Terms & Conditions
Clear guidelines to ensure a smooth experience with FG Transport & Logistics
Last Updated: February 2026
By dropping off a parcel, purchasing a travel ticket, or engaging with FG Transport & Logistics services at any of our terminals or digital platforms, you agree to these terms and conditions. Please read them carefully.
Logistics (Shipping)
1. Charges, Billing & Demurrage
Tariffs
Shipping rates are determined by FG Transport & Logistics based on weight, size, and destination, payable at the terminal before dispatch.
Demurrage
Shipments not claimed within 3 working days of arrival shall attract daily charges: ₦500 for shipments above 10kg and ₦200 for shipments below 10kg.
Forfeiture
Any shipment not picked up within 30 days shall be forfeited to FG Transport & Logistics. We reserve the right to dispose of it to recover storage and transportation costs.
2. Right to Inspection
FG Transport & Logistics reserves the right to open and inspect any goods without prior notice to ensure compliance with our safety standards.
Receiver Responsibility: You must conduct a 100% inspection of goods at our destination terminal before leaving. FG will not be liable for damage or loss complaints made after goods leave our facility.
3. Prohibited & Dangerous Goods
You warrant that items are not hazardous, corrosive, explosive, flammable, or illegal under Nigerian law.
If dangerous goods are discovered, FG reserves the right to dispose of or neutralize them without notice. You shall be liable for any damage to FG property or third parties.
4. Perishable Goods
Perishable items not picked up immediately upon arrival may be disposed of without notice to prevent contamination of other parcels.
5. Liability & Claims
Declared Value
FG's liability for lost or damaged shipments is strictly limited to the declared value stated on the waybill.
Exclusions
We are not liable for indirect losses, lost profits, or business losses from delayed, lost, or damaged shipments.
Claiming Process
All loss or damage claims must be submitted in writing to the terminal manager or emailed within 24 hours of arrival or pick-up.
Legal Notice
Legal action regarding damages must be initiated within 20 weeks of delivery. Claims for missing shipments must be initiated within 24 weeks.
Passenger Travel
1. Ticketing & Payments
Non-Transferable
Tickets are valid ONLY for the individual named, for the specific date and time printed.
Official Payment
Payments must be made ONLY at official FG ticketing counters. We are not liable for unauthorized payments to touts or third parties.
Fares
Ticket prices are subject to change without prior notice based on prevailing economic conditions.
2. Rescheduling & Refunds
Non-Refundable
Purchased tickets are strictly non-refundable.
Rescheduling
Tickets can be carried over to a future date within 1 month of purchase.
Notice Required
Rescheduling must be requested in person or via customer care at least 4 hours before departure.
Fees
First rescheduling is free. Subsequent requests incur an administrative charge of ₦2,000. Missed departures without 4-hour notice result in forfeiture.
3. Passenger Luggage Policy
Free Allowance
Every passenger is entitled to 10kg of free luggage, carried at owner's risk.
Excess Luggage
Excess luggage will be charged at prevailing rates. If bus space is unavailable, excess luggage transfers to our Logistics division as unaccompanied freight.
Valuables
Laptops, phones, cash, jewelry, and fragile items must be kept in hand luggage. FG is not liable for loss or damage of valuables in general compartments.
4. Boarding & Departure Time
Passengers must arrive at least 30 minutes before scheduled departure.
Vacant seats not filled 5 minutes before departure may be reassigned to standby passengers.
5. Child Fare Policy
Discount
Children aged 2-10 receive a 25% discount on standard fare.
Supervision
Children must be accompanied by an adult.
Identification
Valid identification (birth certificate or school ID) required at terminal.
Limit
Maximum 2 discounted child tickets per adult.
6. Code of Conduct & Restrictions
Prohibited Items
Firearms, hard drugs, toxic chemicals, and explosives are strictly forbidden.
On-Board Rules
Animals, smoking, and alcohol consumption are strictly prohibited. Intoxicated passengers will be denied boarding without refund.
Seating
No standing or seat-sharing permitted. Each passenger has rights to their booked seat.
Questions About These Terms?
If you have any questions regarding these terms and conditions, please don't hesitate to contact us.
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